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GENERAL TERMS

ITEM PRICES

The prices applicable to the products are those listed at the time of order and all carry taxes (VAT or similar) included. The breakdown of these taxes will be broken down before the completion and formalization of the order. Please note that when you complete the order, the system will inform you in detail of the total taxable amount of the order, the chargeable taxes and the corresponding shipping costs.

Taxes, fees and shipping costs will vary depending on the fiscal or physical area from which the order is made or has to be shipped, so it can be modified or discounted after selecting the shipping area.

Offers or discount vouchers may have an expiration date from which they are no longer valid.

The prices displayed on the platform may be reviewed and modified at any time as they are subject to changes in the market.

PAYMENT TERMS

Purchases of products and services can be paid by credit card or debit in the purchase or formalization section of the same by means of Electronic POS enabled for this purpose.

Payment by credit or debit card and Paypal

In the event that you want to pay your purchase by credit card or debit, the payment will be managed through a secure server payment gateway.

All your data will travel encrypted and on a secure SSL server ("Security Socket Layers"), which guarantees that neither the owners of this Virtual Commerce, nor third parties, will have access to your bank details, nor credit card.

Once the data has been entered, the bank will validate your credit card and proceed with the collection. At that time the order will be effective and will be processed and sent.

SHIPPING AND DELIVERY

Each of the products that appear on the website with their unit price corresponds to the total price, including taxes and transport costs for the peninsula, are not included shipping costs for the rest of the national and foreign territory.

The costs of the shipment and customs will be borne by the customer, informing him at all times before accepting the order the exact shipping costs that derive from it. The purchased products will be delivered to the person/company and at the address indicated, within the time limit indicated for each type of shipment.

For the purposes of days necessary for the delivery of the order, Saturdays, Sundays and public holidays (both national and local) shall not be counted.

If the product is not in stock the delivery time can take a while depending on how long it takes our suppliers to replace it. In this case, Publigifts declines all responsibility and informs the customer of the estimated time of receipt by us.

Orders will not be served in post boxes and reserves the right to withhold the sending of orders with erroneous addresses. In any case, our customer service department will contact you according to the information provided for any incident or doubt that may arise in the processing of your order.

DELIVERY

In unprinted articles: 5-10 days maximum, after receiving the amount by any of the means indicated above. In the case of printed items (if there are no stock problems): maximum 15-30 days after payment. In articles that say CONSULT, in each case the delivery time will be indicated.

Important note: For shorter delivery times, please consult our Sales Department.

AVAILABILITY

Publigifts. will do its best to please all its customers in the demand of the products. In case of unavailability of the product after the order has been made the customer will be informed by email of its cancellation.

SHIPPING COSTS

Note-Customs:

The sale of our products outside the Peninsular territory and to countries of the European Union, are exempt from VAT (unless the total value of annual sales to that country is below the limit established by its authorities). The customs system shall, however, apply the tax charges applicable to each customs office, which shall always be borne by the customer at the time of delivery of the package. In no case can we calculate the amount to be paid a priori, since they depend on the regulatory bodies of each of the countries of destination and their customs.

You can contact your local customs office for detailed information about these expenses.

GOOD RECEPTION

When you receive the goods, make sure you receive all the packages in good condition. You must count the packages and see that they are all in good condition. If you notice any damage to the packaging, if the seals have been tampered with, or if you are missing packages, you should not take care of the merchandise and contact us to manage this matter in the merchandise departure department.

RETURNS

For orders without recording, the return is not accepted, except in those cases where the goods are not in optimal condition. On rare occasions we will accept the refund for a customer error in sizes or colors, but always applying the corresponding surcharge.

  • For orders with recording we will only accept return of the goods in the following cases:
  • That the item is not in good condition.
  • That the print is not of good quality, or does not fit the text that has previously been sent by us and confirmed by the customer.

The return must always be authorized by the Commercial Department.

If for any reason you are not satisfied with your order, you have a period of 14 calendar days, from the date of delivery of the order, to return it (According to Law 3/2014, of 27 March, amending the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of 16 November), except lingerie and underwear.

Due to the nature of the orders and in accordance with Article 45 of Law 7/1996 of 15 January on Retail Trade, there shall be no right of return in the case of goods manufactured in accordance with the customer’s specifications or which have been clearly tailored to the customer’s specifications or which, as a result of their condition or condition, do not meet the appropriate conditions for their return.

The company guarantees that the services covered by the contract will be performed in accordance with the terms of the offer. It also undertakes to remedy any defect resulting directly from the improper provision of services. For this purpose the following rules shall be taken into account:

(a) Where the effect consists of a defect in the delivered product, the remedy shall consist, in the first place and to the extent possible, of the repair or replacement of the defective product;

(b) When, due to the nature of the service, it is not possible to repair or replace the defective product, the customer will be offered the most favourable technical and economic solution in order to remedy the defect produced;

(c) In the alternative, if the cure is not satisfactory in accordance with the rules laid down in (a) and (b) above, the customer has the right to demand a reduction in the price or to terminate the contract, with a refund in the latter case of the price paid.

The company reserves the right to examine the defects alleged by the customer.

The liability assumed by the enterprise shall be limited to the remediation as set out above. The company shall not be liable for any incidental damages resulting from the performance of the services. For purposes of enunciation and not limitation, this category includes damages for loss of data, files, images, information, opportunities or benefits and moral damages.

It shall not be liable for any difference in colour between the original image and the product supplied, caused by a defective quality of the original image file. Claims based on aesthetic taste will not be considered as vices in things.

The guarantees and liabilities provided for in this clause shall not apply where the damage or defect is due to force majeure or to a cause attributable to the customer. In any case, the guarantee offered here replaces any other guarantees.

The regime provided for in this clause shall not be effective against persons acting as consumers under Spanish law, provided that a Judge or Court considers that the limitations provided for here are contrary to the basic rights of the consumer. The same rule shall apply in cases where wilful intent or gross negligence in the performance of the services is perceived.

In your capacity as a customer. shall be liable to the company and to third-party owners of industrial or intellectual property rights as a result of their use of our services. It shall also exempt such persons from third-party claims.

If you want to make a return check that you meet all the following requirements before sending us the product:

The product must be accompanied by its original packaging and properly sealed.

To make a return, contact the supplier of the purchase platform or, failing that, contact us at the following email address: comercial@publigifts.com, indicating personal data, order number and non-conformity in the order for us to proceed to the authorization of the return, according to the conditions contained in the "Returns" section of this document. Once we receive this email, we will tell you how to make the return. Without prior authorization from us, the product will not be accepted and consequently returned to its origin, bearing the shipping costs the customer himself.

Once we receive the goods, we will verify that all the above mentioned requirements are met and in case of conformity, Publigifts, will proceed to exchange the goods for another or to return the money, if requested by the customer.

If the return is the result of an error in the preparation or by products in bad condition, the shipping costs of the return will be at our expense. On the other hand, if the return is for any other reason, the shipping costs of the return will be borne by the customer.

We recommend checking the order at the time of delivery by the shipping agency, and record it on the delivery note and sign it.

GUARANTEE

Guarantees and after-sales services shall be governed by the Defence of Consumers and Users. According to this standard, the seller is obliged to deliver to the consumer and user products that are in conformity with the contract, responding to him for any lack of conformity.

SALE GENERAL CONDITION CHANGES

Publigifts reserves the right to modify the general conditions of sale without prior notice, may change, delete or add both the content and services provided through it and the manner in which they appear to be presented or located on its servers.

These changes must be accepted by the User through the Publigifts page.

Members/users/clients who are not satisfied with the changes to the general conditions must notify Publigifts. In the event of any of the terms of the general conditions being unlawful or unenforceable, the provisions of the Spanish Civil Code shall be null and void and the provisions of the Spanish Civil Code shall apply.

TERMS OF USE

To consult and search for the products of your interest, you can do it through the different navigation menus or through the advanced search. Each of our products appears with its unit price corresponding to the total price including VAT, excluding transport and customs costs where applicable.

LIABILITY, LITIGATION AND APPLICABLE LAW

Publigifts could not be held liable for the breach of the contract concluded in the event of the breakdown of stocks or unavailability of the product, force majeure, disturbance or total or partial strike, in particular postal services and means of transport and/or communications, flooding or fire. In case of litigation, the member will address Publigifts by priority to obtain a friendly solution.

These general conditions of sale in Spanish will be interpreted and will be carried out in accordance with Spanish law.

For the resolution of all disputes or issues related to this website or the activities carried out on it, the Spanish legislation, to which the parties expressly submit, shall apply, being competent for the resolution of all disputes arising or related to its use the Courts and Tribunals of the City of the Seller (Publigifts).